Setting up the Support Department in WHMCS is actually quite simple. In this tutorial we will look at how to setup the Support Department at your WHMCS account. Watch the the video of this on Setting up your Support Department.
- As always, be logged into your WHMCS admin panel first and click the Setup tab.
- Next hover over Support.
- Then click on Support Departments.
- Now, click Add New Department.
- Type in a name for the department we’re going to create.
- Specify an email address for this department. Note: This will be it’s email address which will be used in both sending and receiving emails.
- Check this box to allow only registered users to send tickets to this department.
- By default, clients will receive an automated response upon the creation of a new ticket. Check the No Autoresponder box to disable that functionality.
- Finally click on Add New Department button.
- Department is created successfully!
- You can always edit a department or delete one by clicking these buttons.
This is the end of the tutorial. You now know how to set up your support departments in WHMCS.