How to open a new support ticket as an admin in WHMCS?

27 Aug 2013   | WHMCS Management

Sometimes, it might be useful to open up a support ticket as an admin to initiate communication with a client, instead of the inverse. See how it’s done with this tutorial and the video that follows – Open a new Support Ticket as an Admin in WHMCS

  1. Go to Support once you’ve logged into your WHMCS admin panel.click-on-the-setup-tab
  2.  Click Open New Ticket.open-new-ticket-link
  3. Specify to whom this ticket should be sent and their e-mail address, or just search, it will show you list if available, instant.recipient-client-email-address
  4. Choose a Department, type a subject, then set the priority.open-new-ticket-interface
  5. Click Open Ticket.click-on-open-ticket
  6. The support ticket has been created! For more details on support ticket, watch the previous tutorial How to manage the support ticket queue in WHMCS?

Open a new Support Ticket as an Admin in WHMCS

This completes the demonstration. Now you know how to open a new support ticket as an administrator in WHMCS.